FAQ

Comtechphones.com knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting Comtechphones.com, you are accepting the practices described in this Privacy Notice.

What Personal Information About Customers Does Comtechphones.com Gather?

The information we learn from customers helps us personalize and continually improve your shopping experience at Comtechphones.com. Here are the types of information we gather.

Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you.

Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies," and we obtain certain types of information when your Web browser accesses Comtechphones.com or advertisements and other content served by or on behalf of Comtechphones.com on other Web sites.

E-mail Communications: To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from Comtechphones.com if your computer supports such capabilities.

Information from Other Sources: We might receive information about you from other sources and add it to our account information.

Cookies:
Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser and to provide storage of items in your Shopping Cart between visits.

The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the Web site of its manufacturer. However, because cookies allow you to take advantage of some of Comtechphones.com's essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any Comtechphones.com products and services that require you to Sign in.

Does Comtechphones.com Share the Information It Receives?

Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below and with subsidiaries Comtechphones.com, controls that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.

Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.

Business Transfers: As we continue to develop our business, we might sell or buy stores, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that Comtechphones.com, Inc., or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.

Protection of Comtechphones.com and Others: We release account and other personal information when we believe release is appropriate to comply with the law. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.

With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

How Secure Is Information About Me?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

Warranty of products

Do I Get Warranties on Comtech products?

All equipment purchased through Comtechphones.com comes with a Two Year Warranty given by Comtech Phones Corporation unless noted different on the product.

Comtech Phones warrants that all equipment shipped under this agreement are in good working order.

Comtech shall repair or replace defective Products during such thirty (30) day period without additional charge to the Buyer. Unless otherwise specified Comtech shall have no obligation to provide any technical support or other services with respect to any products. This warranty will be extended to the Original Purchaser only. This warranty does not apply to installation of product nor its compatibility with peripheral devices that are connected to the products.

Please Note:

COMTECH IS NOT LIABLE FOR ANY DAMAGE OR LOSS INCURRED BY THE BUYER. ALL ITEM'S WARRANTY WILL BE RENDERED VOID FOR ANY OF THE FOLLOWING REASONS:

1. Warranty has expired.
2. Removal of serial numbers or warranty sticker.
3. Mishandling or abuse cause physical damage to the product.
4. Acts of nature such as lightning or water damage.

Restocking Fee

Will there be any Restocking Fee applied to the returns for Refund?

Yes. A 20% restocking fee will be applied to all returns for refund. Shipping charges are non-refundable. No refunds after 14 days from the date of invoice.

Refund Policies

What Are Your Refund Policies?

1. Comtech offers returns on items purchased from the web. All returns must be received at Comtech within 14 days of the date of the invoice.
2. Returns must be in the original condition, unopened and unused.
3. All sales of software licenses are final and not eligible for a refund.
4. A Return Authorization number is required for all returns.
5. All returns will have a 20% restocking fee applied.
6. Refunds will be charged back to the credit card used on the order within 3-5 business days of receipt of the product.